Catena
Industry guide
Telecoms has the lowest first-contact resolution rate of any major industry
52 to 58%
average first-contact resolution rate in telecoms

A guide to running a tighter telecoms operation

Practical, no-fluff advice for ISPs, MSPs and altnets on cutting operational friction and improving customer experience.

This guide breaks down where telecoms operators typically lose time, money and customers through day-to-day operational friction, and what tightening up those processes actually looks like in practice.

A look inside

Guide cover preview Guide chapter 1 preview